FAQ

WEIPU Connector offers a wide range of connectors, including circular connectors, CEE connectors, heavy-duty connectors, cable glands, customized products, and more. Our products cater to various applications and industries.

Our connectors are designed with meticulous attention to detail and adhere to stringent quality standards. They offer features such as environment resistance, high durability, excellent electrical conductivity, and ease of installation.

While WEIPU connectors are designed to mate with each other within the same product family, compatibility with connectors from other brands cannot be guaranteed. If you are seeking a comparable alternative to our product range, please provide us with your specific requirements, and we will be glad to assist you in finding a suitable solution.

WEIPU Connector holds multiple certifications to ensure the highest quality standards and compliance with industry regulations. Our certifications include ISO 9001 for quality management systems, EN61984 / EN60309, and RoHS compliance for environmental standards. Additionally, certain series of our connectors are certified by UL and CSA. These certifications are a testament to our commitment to delivering reliable and compliant products. Our connectors undergo rigorous testing to meet and exceed industry requirements.

Our IP68-rated connectors have undergone extensive testing to ensure their durability and protection against water ingress. In our own lab, we conducted a 1-week test under 10 meters of water to validate the IP68 rating. However, if your application has specific requirements, such as prolonged underwater usage or involves special composition/material, further tests should be arranged to ensure compatibility and suitability for your specific needs. We recommend discussing your requirements with our team to determine the best solution for your underwater application.

Our WEIPU plug and receptacle are typically marked with the distinctive WEIPU name. If you have any doubts or need further assistance in identifying a WEIPU connector, please reach out to our team, and we will be happy to help.

Product drawings and specifications can be accessed through our website’s Support Center-Drawing section. Simply navigate to the page and download the relevant documents.

Certification documents and compliance information can be found on our website under the Support Center-Certifications section. They provide details about the regulatory approvals and standards our connectors meet.

Product catalogs and linecards can be downloaded from our website Support Center-Catalog Library section. They provide comprehensive information about our product offerings, features, and specifications.

Operation manuals are available for download on our website. They can be found in the Support Center-Instruction section. They provide detailed technical information, installation instructions, and troubleshooting guidelines for our connectors.

To place an order, you can contact us directly. We will guide you through the ordering process and provide any necessary assistance.

We accept various payment methods, including bank transfers, credit cards, and PayPal. Our sales team will provide you with the payment details and guide you through the payment process.

We offer a range of shipping and delivery options to ensure your order reaches you in a timely and reliable manner. We have established strong partnerships with reputable shipping carriers such as DHL, FedEx, UPS, and TNT, enabling us to offer competitive contract prices. Additionally, upon request, we can arrange air or sea forwarding services to accommodate your specific shipping needs. Our most common Incoterms are EXW (Ex Works) or C&F (Cost and Freight). If you require different Incoterms or have any other shipping related inquiries, please reach out to our sales team for further assistance.

We prioritize the quality and reliability of our products, and as such, we guarantee a minimum of 500 mating cycles for our connectors. In the event of any technical issues or problems encountered during usage, please promptly contact our team for further investigation and support. We are committed to assisting you until the problem is resolved satisfactorily. If the quality problem is determined to be caused by our own products, we will provide a replacement at our own expense. Please note that non-quality related returns are not accepted.

The estimated lead time for an order may vary depending on several factors including product availability, order volume, and any customization requirements. Typically, for sample orders, the lead time is approximately 1-2 weeks. For bulk orders, the lead time will depend on the quantity requested and is typically around 4-6 weeks.

For a more accurate estimate, we recommend reaching out to our sales team with your specific order details.

We do not have a minimum order quantity (MOQ) policy for our standard products. If you have any further questions or inquiries, please feel free to contact us.

We offer customized connector solutions designed to meet the unique requirements of our customers. Our dedicated team specializes in creating tailored solutions to ensure optimal performance and compatibility with your specific application. For detailed information and to explore our custom solution capabilities, please visit our Custom Solution page. Feel free to reach out to us with any specific inquiries or project requirements you may have.

To request a custom connector solution, you can reach out to our sales team and provide detailed information about your requirements. Our engineering team will review the specifications and collaborate with you to develop the optimal solution.

Lead times for custom orders depend on factors such as complexity, customization level, and order volume. Our sales team will provide you with a specific lead time and pricing information based on your custom order details.

We primarily produce our own brand products; however, we understand that some projects may require specific connectors based on customer designs. If you have a potential project with a significant demand and are willing to cover the associated tooling fee, we encourage you to reach out to us directly. Our team will evaluate your requirements and discuss the feasibility of producing a custom connector solution to meet your needs. Please contact us to discuss your project in detail and explore the possibilities.

Our cable assembly service is available for a minimum order quantity (MOQ) which can be provided upon inquiry. Please note that the cable assembly service is offered in combination with our connectors, and we do not sell cables individually. If you are interested in our cable assembly service, which includes our connectors, please contact our team for further details and to discuss your specific requirements. We will be glad to assist you with the cable assembly service as per your needs.

When using WEIPU connectors, you have the option to customize them with PCB tail for seamless integration into your PCB design. Additionally, if you require a shielding function for connectors, we can customize existing connectors to meet your shielding requirements. Our experienced and professional R&D team is ready to collaborate with you to co-design and customize connectors based on your specific needs. For more information and assistance regarding PCB tail and shielding customization, please reach out to our team. We are here to help you achieve the optimal connector solution for your application.

For technical support, you contact us directly. We will assist you with any technical inquiries or issues you may have.

Our team can provide guidance and assistance in selecting the right connectors for your specific applications. They can help you understand the technical specifications and features of our products to make informed decisions.

If you have any technical inquiries or issues with our products, our technical support team is available to provide prompt assistance. They will troubleshoot the problem and provide you with the necessary support to resolve it.

We value partnerships and collaborations with distributors and partners. For detailed information about our partnership opportunities, we invite you to visit our Partner Plan page. There you will find comprehensive information regarding our partnership programs, benefits, and requirements. We are excited to provide you with the necessary information and engage in discussions about potential collaborations. Feel free to reach out to us to explore the possibilities of partnering with us.